PURCHASE GUIDE

HOW TO BUY

Buying on Sirem Wild is very simple. Just follow these steps:

· Choose the section (woman, man, cups).
· Visualize the product (s) you are interested in / n.
· Select a garment and add the item to the basket.
· Select a payment method.
· Confirm the order.
· You will receive an email confirming your order.

GENERAL INFORMATION

In which countries can you shop online?
Currently you can make your purchase in Spain, Europe and the rest of the world.

In how many languages can you navigate?
The navigation languages of Sirem Wild are: English, Spanish and Catalan.

Can I unsubscribe from the Sirem Wild Newsletter?
In the subscription email that you got when you subscribe you can find a link to unsubscribe.

Can I remove an item from my order?
Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

PAYMENT

What form of payment can I use to make my purchase?
We have the following payment methods: VISA, VISA ELECTRON, 4B, MASTERCARD, EURO600, PAYPAL and BITCOIN.

Why can my credit card be rejected?
· The card could be expired. Check that your card does not exceed the validity date.
· The limit of the card may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
· Some data entered may be incorrect. Check that you have filled in all the necessary fields correctly.

Is it safe to use my credit card on the web?
Yes, it is safe since the transaction is made using a secure SSL protocol connecting to an official bank payment gateway.

SHIPPING

Where I can get my order?
You can receive it at the address you choose.

Can the delivery country be different from the purchase country?
The country of delivery always has to match the country of purchase.

How long will it take to get my order?
· For deliveries of orders within the territory of Spain, the approximate delivery time is 1 to 3 working days.
· For deliveries of orders to Europe, the approximate delivery time is 2 to 5 working days.
· For deliveries of orders to other countries, the approximate delivery time is 4 to 7 working days.

How much do I have to pay for shipping?
The shipping and transport costs per order (regardless of the amount) are:

· Within Spain: € 4.75
· In Europe: € 9
· Rest of the World: € 25

Can I track the status of my order?
Yes, you can track your order at any time, from the confirmation of the purchase to the delivery of the order, either from the “My Account” area or through a link to the transport company’s website included in the confirmation email, according to the characteristics of the shipment.

RETURNS AND CHANGES

Can I change any item?
No, no changes are allowed. You must request a refund.

Do I have to pay something to request a refund?
The returns are free in Spain. In Europe the returns have a cost of € 9, and in the rest of the world a cost of € 25.

In cases of refund for the exercise of the right of withdrawal (change of opinion on the purchase, as long as it is admissible): SIREM WILD will proceed to refund the amount of the returned product (s), through the same means of payment by the that the purchase was made by the Customer, discounting only the shipping costs of the order initially paid and without returning to the Customer the shipping costs incurred by the latter in order to return the product (s) to SIREM WILD.

What is the deadline to make a return?
The return period is 15 business days that will start from the day of the delivery of the order.

How can I make a return?
To return a product of your order you only need to enter it / them inside the plastic bag that is included in the package, sticking the return sticker on the outside of it.

You just need to request the collection of the package in the SEUR phone or by delivering your package in a SEUR Access Point. The return sticker contains all the information you need. Go to www.seur.com to find the nearest telephone or Access Point.

Can I return any item?
Only garments can be returned, the product must be unused and in perfect condition. Including accessories, documentation and original packaging.
Cups and magnets do not accept returns.

When will I receive my refund?
Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method made by the customer. This process can take between 7 and 10 days once the order has arrived at the warehouse.

1. OBJECT

The present terms and conditions of purchase (hereinafter, the “Terms and Conditions”) are intended to regulate the purchase of products through the website https://siremwild.com/ (hereinafter, the “Website”) by Registered Users in the “My Account” area of the Website (hereinafter the “Registered Users”).

These Terms and Conditions are applicable without prejudice to the rules of use of the Website set out in the Legal Notice, which applies to all visitors to the Website for the mere access to it and that you can consult in the LEGAL INFORMATION area.

The Website is the property of SIREM WILD, whose identifying data can be consulted here in the LEGAL INFORMATION area.

2. TERRITORIAL SCOPE

The scope of the sale of SIREM WILD products through the Website is limited to the territories of Spain, the rest of Europe and the rest of the world (hereinafter all the previous countries together, called the “Territory”), which will not be possible to send to destinations outside the Territory.

The foregoing assumes that these Terms and Conditions will only apply to orders placed with delivery addresses to countries within the Territory. Registered Users who do not have a valid address for shipping within the Territory are excluded from the sale of products through the Website and, therefore, outside the territorial scope of application of these Terms and Conditions.

The User, when entering the Website, must indicate the territory in which it is located (the options are: Spain, rest of Europe or the rest of the World) and, depending on that selection, it will have access or not the functionality to register as a Registered User and online purchase. If the User is located in a country not included in the Territory, it is important that he selects, from the available options, the one that corresponds to the place of destination of the shipment (which must necessarily be a country included in the Territory) to have access to the purchase of SIREM WILD products.

All Users who access the Website, regardless of their location, may register in the “Newsletter” service.

3. REGISTRATION PROCESS

In order to purchase products offered by SIREM WILD through the Website, it is essential that the User sign up in the “My Account” section, which means filling in all the data of the form to that effect, which are marked with an asterisk. If you are not registered at the time of placing an order or purchase of any product through the Website, you may do so at that time through a form to the effect that you can check in the area of ​​legal information.

Keep in mind that the registration system uses as control element the email address that the Registered User provides at the time of registration, with which you can have as many accounts as email addresses you provide. However, we suggest that you proceed with a single registration given that the system also performs information crossings, not allowing the connection of a credit card or a bank account to more than one user account, as a fraud prevention measure.

Registration as a Registered User of the Website requires the provision of certain personal data (name and surname, email account, which will function as a user password, and a password of your choice that must contain at least six (6) characters). as the acceptance of the Website’s privacy policy, whose terms can be consulted in the LEGAL INFORMATION area.

Once the registration process is completed, SIREM WILD will immediately send the User an email confirming the successful completion of the registration process.

Please note that your email address, together with the selected password, facilitate access to restricted areas of the Website, to allow you to select and purchase SIREM WILD products. This access is only aimed at your personal use and is intended to guarantee your identification in each access to the Website. That is why we recommend that you keep your password secret and do not allow access to them to third parties.

In the event that, for any reason, you consider that the password no longer meets the security purpose of your access as a Registered User, you can change it immediately through the “My Account” area of ​​the Website. If for any reason, you lose the password, you can recover your access to your account as a Registered User by requesting a new temporary password, through the option “Password recovery” at the time of accessing “My account” of the Website. This new password will be sent by the system to the Registered User immediately, to the email address indicated at the time of registration.

4. PRODUCTS

SIREM WILD sells through the Website only its own products and manufactured under the strictest quality standards.

SIREM WILD has made its best efforts so that the colors of the products shown on the Website are as close as possible to reality. Notwithstanding the above, the color of the products that appear on the screen may be subject to various variations depending on the quality of the computer monitor or other factors. In this sense, SIREM WILD can not guarantee that the colors that appear on the device from which you access the Website are exactly as in reality.

On the other hand, keep in mind that the sizes shown on the Website correspond to European continental sizing. However, in all the products that appear on the Website, the User has access to a conversion table to other sizing systems.

The SIREM WILD Website allows you to indicate your preferences through your Registered User account, keeping a list of your favorite products for future visits to the Website.

5. PURCHASE PROCESS

To process an order, the Registered User must select the items in the size and color you want (the size and color only in case there is such a possibility) and add them to the “Shopping Cart”.

In the “Shopping Cart” tab, the User will be informed of the total amount of the order in the currency of the country that the Registered User has selected at the beginning of the navigation on the Website (in euros for Spain, in pounds sterling for the United Kingdom, in euros for the rest of the countries included in the European Territory and in US dollars, detailing applicable taxes, if applicable, and shipping and transport costs.

Shipping and transport costs per order (regardless of the amount) are four euros with five euros (€ 4.50) for shipments within Spain, nine pounds sterling (£ 9.00) for deliveries to be made in the UK, nine euros (€ 9.00) for deliveries to be made to any of the other countries included in the European Territory and twenty-five dollars ($ 25.00) for deliveries in the USA.

Once the Registered User has selected the products they wish to purchase, the Website will ask the Registered User for additional personal data (data to formalize the payment and shipping), required to pay for the product and for SIREM WILD to send the product (s) / s object of the order. You can check the details about the payment process in the following section.

In case it is the first time that the Registered User places an order through the Website, you must enter the shipping address where the order is delivered.

In case it is not the first time that the Registered User makes an order through the Website, the system will automatically recover and by default the delivery data of the first order placed, without prejudice to the Registered User being able to modify this data to indicate an alternative mailing address.

It is important that you keep in mind that SIREM WILD does not accept shipments to post office boxes or make shipments outside the Territory.

Before finalizing the purchase process and pressing the “Place order” button as a means of confirming your purchase, the Website will require you to grant an express consent for the processing of your data in relation to the purchase made, the text of which you can consult in the LEGAL INFORMATION area.

After the purchase process, you will become a client of SIREM WILD (hereinafter, the “Client”). SIREM WILD will send an email confirming the purchase made to the email address provided at the time of registering as a Registered User. This email will include a detail of the purchased product (s), the total price of the same, the shipping costs and the expected date of delivery (depending on the place of destination, the availability of the products purchased and the logistics of the delivery companies). You can consult more details of the delivery process in section 7 below.

If after a reasonable period of time, you have not received the confirmation email, it is important that you re-access your user account to verify that your order has been processed correctly. In case of any incident, please contact SIREM WILD, by sending an email to info@siremwild.com.

Except for technical problems, the products that are shown as available on the Website (and that can therefore be incorporated into the “Shopping Basket”), are ready for immediate shipment from the SIREM WILD warehouse. In case of any incident with the delivery of a certain product (s), SIREM WILD will contact the Customer as soon as possible to inform them of the date of effective availability of the selected product / s, in your case, propose alternative solutions, if this is possible.

In case the effective availability of certain product (s) or the alternative solutions provided by SIREM WILD are not accepted by the Client, SIREM WILD will proceed to reimburse the Client for the amounts that it would have charged for said product (s). the rest of the order, if any, normally.

The promotions, special offers or discounts that SIREM WILD can establish and carry out on the Website will be valid until the date indicated therein or while supplies last.

6. METHOD OF PAYMENT

All orders can be paid by debit and credit card (VISA, VISA ELECTRON, 4B and MASTERCARD), which implies an automatic charge, and also through the pay-pal system.

SIREM WILD does not store the data of the electronic means of payment (credit card, debit card or pay-pal system). When you provide this information, you will be doing so through an SSL (Secure Socket Layer) encryption system and a secure connection between the Website and the electronic provider of the payment service.

With the aim of collaborating in the prevention of fraud through the Internet, SIREM WILD reserves the right to verify the personal data provided by the Client and adopt the measures it deems appropriate (including, but not limited to, the cessation of the order) , the cancellation of the same, notify of the situation to the competent authorities, among others) in case of having indications or suspicions that an order has been made that is fraudulent or that is done by supplanting the identity of another person.

In case the Customer needs an invoice for their purchase, they can request it by sending an email to info@siremwild.com indicating their fiscal data. SIREM WILD will process your request in the shortest time possible and will send the invoice by email to the address provided in the registration data or expressly indicated by the Client

7. DELIVERY OF THE PRODUCT / S OBJECT OF THE ORDER

SIREM WILD undertakes to send the products purchased by the Customer to the address provided by the latter in the purchase process, provided that said address corresponds to one of the countries that form part of the Territory in accordance with the provisions of section 2 previous.

It is very important that, at the time of purchase, you indicate the complete information of the destination address of your shipment. It is mandatory that you provide, at the time of the purchase process that the Website indicates, a contact telephone number, to guarantee a correct delivery of the products to the Customer. Shipments to post office boxes are not accepted.

The delivery of the product / s object of the order is made thanks to agreements that SIREM WILD has with leading transport companies in the sector and with the highest quality standards in the provision of their services.

The delivery times indicated below are purely indicative, so SIREM WILD will not be liable in case of exceeding the initially estimated deadlines, although it undertakes to put all the means at its disposal to respect them and comply with them as far as possible. the possible.

For deliveries of orders within the territory of Spain, the approximate delivery time is between twenty-four (24) and forty-eight (48) working hours from 2:00 p.m. on the day of purchase, if the order is made on working day and before 2:00 p.m., or from 2:00 p.m. on the next working day, in case the order is placed after 2:00 p.m. on a working day or on a non-working day.

For deliveries of orders to the rest of territories included in the Territory, the approximate delivery time is between two (2) and five (5) working days from 2:00 p.m. (Spanish time) on the day of purchase , in case the order is made on a working day and before 2:00 p.m. (Spanish time) or from 2:00 p.m. (Spanish time) on the next working day, in case the order is placed after 14:00 hours (Spanish time) of a working day or a non-working day.

The applicable holidays for the computation of the delivery times will be those corresponding to the city of Madrid and Barcelona, ​​Spain. For the purposes of delivery, it is also important that the Customer takes into account that no order will be delivered on holidays at the place of destination.

SIREM WILD will provide you with tools to be able to track your order at all times, from the confirmation of the purchase to the delivery of the order, either from the “My Account” area or through a link to the company’s website. Transport included in the confirmation email, according to the characteristics of the shipment.

In the event that incidents arise with the shipment of the products, the transport company in charge of the shipment will make the necessary arrangements to finalize it, being able to contact you by phone or by email to verify the shipping address, contact person, agree the conditions of the delivery or solve any other incident.

8. PRODUCT RETURN

8.1. Defective products

The main interest of SIREM WILD is to achieve the highest level of customer satisfaction. In this sense, all its products meet the highest levels of quality and are reviewed before proceeding to its delivery to the Clients.

However, if after receiving the order, there were errors in the product, size or color, you should send an email to info@siremwild.com. SIREM WILD will respond to this email as soon as possible with the details on how to proceed in response to the circumstances.

In the event of errors in the shipment (size, color or product not requested by the Customer): SIREM WILD will proceed to send the product in the size or color that the Customer had requested in its initial order, without charging the Customer the shipping and transport costs of the second shipment and also reimbursing the client for the shipping costs incurred in order to return the product / s SIREM WILD to make the change as long as it accredits such expenses properly.

8.2. Returns

Return period

The return period is 15 business days that will start from the day of the delivery of the order.

The product must be unused and in perfect condition. Including accessories, documentation and original packaging.

Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method made by the customer. This process can take between 7 and 10 days once the order has arrived at the warehouse.

Process

To return a product of your order you only need to enter it / them inside the plastic bag that is included in the package, sticking the return sticker on the outside of it.

You just need to request the collection of the package in the SEUR phone or by delivering your package in a SEUR Access Point. The return sticker contains all the information you need. Go to www.seur.com to find the nearest telephone or Access Point.

Devolution costs

Returns are free in Spain, Europe. In the USA the returns have a cost of $ 25, this cost will be deducted from the amount of the order.

In cases of refund for the exercise of the right of withdrawal (change of opinion on the purchase, as long as it is admissible): SIREM WILD will proceed to refund the amount of the returned product (s), through the same means of payment by the that the purchase was made by the Customer, discounting only the shipping costs of the order initially paid and without returning to the Customer the shipping costs incurred by the latter in order to return the product (s) to SIREM WILD.

In no case, SIREM WILD will accept any change or return of any product that is sent by the Customer to postage due.

In the event that the product (s) returned in response to the circumstances described in this section do not meet the requirements for its return or change, SIREM WILD will inform the Customer, indicating the alternatives available to it in relation to the same. the circumstances of the specific case (for example, but not limited to, return of the same product (s) paid, replacement of the product (s) with additional cost, repair of the product (s) of the Customer’s cost , among others).

9. GUARANTEE OF THE GOODS ACQUIRED

In accordance with the applicable regulations, SIREM WILD will be liable for manufacturing defects for a period of two years from the delivery of the product in question, provided that the Client informs SIREM WILD of said lack of conformity within two years. (2) months since you became aware of it.

The Customer must send an email to info@siremwild.com notifying the incident related to the manufacturing defect in question. SIREM WILD will respond to this email as soon as possible with the details on how to proceed in response to the circumstances.

The Customer must prove the defect and remit the defective product, if possible, in its original packaging. The return must be made to the address indicated below, within seven (7) business days from our confirmation by email to your request:

C / Francesc Layret, 75, 3rd 6th
08100 Mollet del Vallès
(Barcelona)
SPAIN

Once the product has been received and SIREM WILD has reviewed its condition, if SIREM WILD has manufacturing defects, SIREM WILD will proceed to replace the defective product with a defect-free product or, if applicable, repair the damaged product. In the event that repair or replacement is not possible due to the fact that the defective product is not for sale or sold out, SIREM WILD will offer the Customer other similar products that can replace the defective one. Likewise, SIREM WILD will proceed to reimburse the shipping costs incurred by the Client to send SIREM WILD the defective product, if applicable.

In the event that the product (s) returned in response to the circumstances described in this section do not have the manufacturing defects covered by the legal guarantee, SIREM WILD will inform the Customer, indicating the alternatives available to it in relation to it. attention to the circumstances of the specific case (for example, but not limited to, return of the same product (s) paid in the state in which they are found, replacement of the product (s) with additional cost, repair of the product / s to the Client’s coast, among others).

10. CUSTOMER ATTENTION

For any kind of doubt, question or suggestion, you can send us an email to info@siremwild.com or a communication by postal mail to:

C / Francesc Layret, 75, 3rd 6th
08100 Mollet del Vallès
(Barcelona)
Spain

11. APPLICABLE LEGISLATION

These Terms and Conditions shall be governed by Spanish law, without prejudice to the mandatory regulations that may be applicable in each country of the Territory. In the event of a conflict that can not be resolved amicably between SIREM WILD and the Client, the competent courts will be those of the city of Madrid, except for those that establish the mandatory norms that result from application.

SIREM WILD guarantees the protection of all personal data that is provided through its website https://siremwild.com/ (hereinafter, the “Website”) in compliance with the provisions of Organic Law 15/1999 , of December 13, Protection of Personal Data, in Royal Decree 1270/2007, of December 21 and remaining applicable regulations.
“On behalf of the company, we treat the information you provide us with in order to send you advertising related to our products and services by any means (postal, email or telephone) and invite you to events organized by the company. The data provided will be kept as long as you do not request the cessation of the activity. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation of whether we are treating your personal data at Sirem Wild, therefore you have the right to access your personal data, rectify the inaccurate data or request its deletion when the data is no longer necessary for the purposes that were collected. ” In compliance with the provisions of the General Data Protection Regulations (RGPD).

A) Those Users who provide their personal data to register as a User on the Website must take into account the following:

All personal data provided to SIREM WILD through the Website to proceed to register as a User will be processed by it in accordance with legal requirements and will be incorporated into an automated file created and maintained under the responsibility of SIREM WILD duly registered in the Spanish Agency for Data Protection. You can consult the complete identification data of SIREM WILD in the LEGAL INFORMATION section.

Please note that Users who access certain specific services of the Website, in particular those related to newsletter and formalization of purchase of products, will be required to consent to their personal data being integrated into other files than the one outlined above. , providing information different from the one required in the registration process.

The data requested during the registration process is collected for the purposes of: (i) allowing the correct identification of the User, (ii) making it possible to access restricted areas of the Website and facilitate the provision of the services offered (without prejudice to the indicated in the previous section), (iii) carry out historical statistical and comparative studies and (iv) make it possible to contact SIREM WILD (including the communication of incidents).
In addition, and if the User gives his express consent, the collected data will also be used to carry out promotional and advertising activities of the products and services of SIREM WILD or third-party collaborators of the Website, by any means, especially the sending of emails (these promotional messages will carry the identification “advertising” and in them the User may express his wish not to receive them in the future). Promotional and advertising activities may include information about products or services related to other companies belonging to the sectors of decoration, textiles, fashion, clothing and home accessories, cosmetics, leather goods and jewelry as well as information on contests, sweepstakes and promotions related to said products and services.
SIREM WILD will comply, in relation to the collection and processing of personal data, with the necessary levels of security appropriate to the data provided by the User, for which SIREM WILD has installed all the means and technical measures to our scope to avoid loss, unauthorized access or manipulation thereof, in accordance with the provisions of the Regulation on Security Measures of automated files containing personal data, approved by Royal Decree 1720/2007, of December 21 However, the User must be aware that security measures on the Internet are not impregnable.
The User can, at any time, exercise the rights of access, rectification, cancellation and opposition regarding their personal data as well as the revocation of consent for any of the aforementioned purposes, by sending an email to the address info@siremwild.com and where they clearly state their contact information and the action requested, to which a photocopy of their ID / NIF must be attached or document that proves your identity.
The User authorizes the automated processing of the personal data provided in the indicated terms if you press the “SEND” button that is found after the data collection form. In this form will be identified with an asterisk the data that result from mandatory completion.

B) Those Registered Users who provide their personal data to complete a process of buying SIREM WILD products through the Website, must take into account the following:

Your data will be incorporated into an automated file, owned by SIREM WILD. to the sole effects of (i) managing the purchase process you have requested, (ii) forwarding the purchased products, (iii) billing and sending the invoice relative to your purchase, (iv) managing the collection of the products purchased by You, (v) where appropriate, manage changes and returns and (iv) conduct statistical studies regarding the purchase preferences of SIREM WILD Users.

You may exercise the rights of access, rectification, cancellation and opposition regarding your personal data as well as the revocation of consent for any of the aforementioned purposes, by sending an email to the address contacto@ecoalf.com, indicating the action requested, which must be accompanied by a photocopy of your ID / NIF or document that proves your identity.

Without prejudice to this consent, please note that as a Registered User, the terms of this Privacy Policy contained in section A) above will also apply.

C) Those Users who provide their personal data because they wish to receive the SIREM WILD Newsletter, a possibility allowed on the Website, must take into account the following:

By providing your email, you agree to receive periodic newsletter, newsletters and news alerts, with advertising information and news regarding the content hosted on the Website linked to the products, offers contests, raffles and promotions of SIREM WILD.

Likewise, you consent to the incorporation and processing of your email address in a file owned by SIREM WILD, with the sole purpose of being able to carry out this information service.

You can, at any time, exercise your rights of opposition, access, rectification and cancellation by sending an email to the address info@siremwild.com, indicating the action requested, which must be accompanied by a photocopy of your D.N.I./N.I.F. or document that proves your identity.

Pregúntanos

Si tienes cualquier duda con respecto a este apartado, puedes preguntarnos sin ningún compromiso: