<strong>PURCHASE GUIDE</strong>

HOW TO BUY

Buying on Sirem Wild is very simple. Just follow these steps:

· Choose the section (woman, man, cups).
· Visualize the product (s) you are interested in / n.
· Select a garment and add the item to the basket.
· Select a payment method.
· Confirm the order.
· You will receive an email confirming your order.

GENERAL INFORMATION

In which countries can you buy online?
You can currently make your purchase in Spain, Europe and the rest of the world.

How many languages can you navigate?
The navigation languages of Sirem Wild are: English, Spanish and Catalan.

Can I unsubscribe from the Sirem Wild Newsletter?
In the subscription mail that you received when you subscribe you can find a link to unsubscribe.

Can I delete an item from my order?
Yes. From the shopping cart you can delete the items that you do not want always and when you have not processed the order.

PAYMENT

What payment method can I use to make my purchase?
We have the following means of payment: VISA, VISA ELECTRON, 4B and MASTERCARD.

Why can my credit card be rejected?
Your card may be rejected for one of the following reasons:

· The card may be out of date. Make sure your card does not exceed the expiration date.
· The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
· Some entered data may be incorrect. Check that you have correctly filled in all the necessary fields.

Is it safe to use my credit card on the web?
Yes, it is safe since the transaction is done using a secure SSL protocol connecting to an official bank payment gateway.

SHIPPING

Where can I get my order?
You can receive it in the address you choose (address, work, not in an email section).

Can the delivery country be different from the purchase country?
The country of delivery always has to match the country of purchase.

How long will it take to get my order?
· For delivery of orders within the territory of Spain, the approximate delivery time is 1 to 3 working days.
· For delivery of orders to Europe, the approximate delivery time is 2 to 5 working days.
· For delivery of orders to other countries, the approximate delivery time is 4 to 7 working days.

How much do I have to pay for shipping?
The costs of shipping and transportation by order (regardless of their amount) are:

· Within Spain: € 4.50
· In Europe: € 9.00
· Rest of the World: 25,00 $

Can I track the status of my order?
Yes, you can carry out the tracking of your order, from the confirmation of the purchase to the delivery, either from the area of ​​”My account” or by a link to the page of the transport company included in the Confirmation email, depending on the characteristics of the shipment.

RETURNS AND CHANGES

Can I change any items?
No, no changes allowed. You must request a refund.

Do I have to pay something to request a refund?
Returns are free in Spain. In Europe the returns have a cost of 9 €, this cost will be deducted from the amount of the order. And in the rest of the World a cost of 25 €.

In the event of a right of withdrawal due to exercise of the right of withdrawal (change of opinion on the purchase, provided that it is admissible): SIREM WILD will refund the amount of the returned product (s), through the same payment method That the purchase was made by the Customer, discounting only the shipping costs of the order initially paid and without the return of the shipping costs incurred by the Customer in order to return the SIREM WILD product (s).

What is the deadline for a refund?
The return period is 15 working days starting from the day of delivery of the order.

How can I make a return?
To return a product of your order you only need to insert it / s inside the plastic bag included in the package, sticking the return adhesive on the outside of it.

You just need to request the collection of the package on the phone of SEUR or delivering your package on a SEUR Access Point. The return adhesive contains all the information you need. Go to www.seur.com to find the nearest phone or Access Point.

Can I return any items?
Yes, the product must be unused and in perfect condition. Including accessories, documentation and original packaging.

When will I receive my refund amount?
Once the goods have been received in our warehouses, and after checking the status of the warehouse, we will proceed to the refund of the amount according to the modality of payment made by the customer. This process can take between 7 and 10 days once the order arrives at the warehouse.

1. OBJECT

These terms and conditions of purchase (hereinafter, the “Terms and Conditions”) are intended to regulate the purchase of products through the website https://siremwild.com/ (hereinafter, the “Website”) by Registered Users in the “My Account” area of the Website (hereinafter the “Registered Users”).

These Terms and Conditions will apply without prejudice to the rules of use of the Website set forth in the Legal Notice, which applies to all visitors to the Website by the mere access to it and can consult in the area of LEGAL INFORMATION.

The Website is owned by SIREM WILD, whose identification data can be consulted here in the LEGAL INFORMATION area.

2. TERRITORIAL SCOPE

The scope of the sale of SIREM WILD products through the Website is limited to the territories of Spain, the rest of Europe and the rest of the World (hereinafter referred to as the “Territory”). Send to destinations outside the Territory.

The foregoing assumes that these Terms and Conditions will apply only to orders placed with delivery addresses to countries within the Territory. Registered Users that do not have a valid address for sending within the Territory are excluded from the service of sale of products through the Website and, therefore, outside the territorial scope of application of these Terms and Conditions.

The user, when entering the Website, must indicate the territory in which it is located (the options are: Spain, rest of Europe or rest of the World) and, depending on that selection, will have accessible or not the functionality of being discharged As Registered User and online purchase. If the User is in a country not included in the Territory, it is important to select, from the available options, the one corresponding to the place of destination of the consignment (which must necessarily be a country of those included in the Territory) To be able to access the purchase of SIREM WILD products.

All Users who access the Website, regardless of their location, may register in the “Newsletter” service.

3. REGISTRATION PROCESS

In order to buy products offered by SIREM WILD through the Website, it is essential that the User is registered in the “My Account” section, which means filling in all the data of the form to that effect, which are marked with an asterisk. If you are not registered at the time of placing an order or purchase of any product through the Website, you can do so at that time through a form to that effect that you can consult in the area of ​​LEGAL INFORMATION.

Note that the registration system uses as the control element the email address that the Registered User provides at the time of registration, so you can have as many accounts as e-mail addresses facilitate. However, we suggest you proceed with a single registration since the system also cross-checks information by not allowing a credit card or bank account to be linked to more than one user account as a fraud prevention measure.

Registration as a Registered User of the Website requires the provision of certain personal information (name and surname, email account, which will act as the user’s password, and a password of your choice that must contain at least six (6) characters) as well As the acceptance of the privacy policy of the Website, whose terms can be consulted in the area of ​​LEGAL INFORMATION.

Once the registration process is completed, SIREM WILD will immediately send the User an email confirming the successful completion of the registration process.

Please note that your e-mail address, along with the password you select, allows you to access restricted areas of the Website to allow you to select and purchase SIREM WILD products. This access is solely for your personal use and is intended to guarantee your identification at each access to the Website. That is why we recommend that you keep your password secret and do not allow access to third parties.

If, for any reason, you consider that the password no longer fulfills the purpose of security in your access as a Registered User, you can change it immediately through the “My Account” area of ​​the Website. In case you lose your password for any reason, you can recover your access to your account as a Registered User by requesting a new temporary password, through the option “Password Recovery” at the moment of access to “My Account” of the Website. Said new password will be sent by the system to the Registered User immediately, to the email address that you indicated at the time of registration.

4. PRODUCTS

SIREM WILD sells through the Website only its own products and manufactured under the strictest quality standards.

SIREM WILD has made its best efforts to make the colors of the products displayed on the Website as close to reality as possible. Notwithstanding the foregoing, the color of the products displayed on the screen may be subject to varying variations depending on the quality of the computer monitor or other factors. In this sense, SIREM WILD can not guarantee that the colors that appear on the device from which you access the Website are exactly as in reality.

On the other hand, keep in mind that the sizes shown on the website correspond to European continental size. Nevertheless, in all the products that appear in the Website, the User has access to a table of conversion to other systems of size.

The SIREM WILD website allows you, through your Registered User account, to indicate your preferences, keeping a list of your favorite products for future visits to the Website.

5. PROCESS OF PURCHASE

To process an order, the Registered User must select the items in the size and color desired (the size and color only if there is such a possibility) and add them to the “Shopping Cart”.

In the “Cart” tab, the User will be informed of the total amount of the order in the currency of the country that the Registered User has selected when starting navigation on the Website (in euros for Spain, in British pounds for the United Kingdom, in Euros for the rest of the countries included in the European Territory and in dollars in the USA detailing applicable taxes, if applicable, and shipping and transportation costs.

The cost of shipping and transport per order (regardless of its amount) is four euros five (€ 4.50) for shipments within Spain, nine pounds sterling (9.00 £) for deliveries to be made in the United Kingdom, nine Euros (9,00 €) for deliveries to any of the other countries included in the European Territory and twenty-five dollars (25,00 $) for deliveries in the USA.

Once the Registered User has selected the products to be purchased, the Website will ask the Registered User for additional personal data (data to formalize payment and shipping), obligatory to pay for the product and for SIREM WILD to send the product / S object of the order. You can check the details of the payment process in the next section.

In case it is the first time that the Registered User makes an order through the Website, you must enter the shipping address where to deliver the order.

In case it is not the first time that the Registered User makes an order through the Website, the system will automatically retrieve and default the shipping data of the first order made, notwithstanding that the Registered User can modify this data to indicate An alternate shipping address.

It is important to note that SIREM WILD does not accept shipments to PO boxes or make shipments outside of the Territory.

Before completing the purchase process and clicking the “Order” button as a means of confirming your purchase, the Website will require you to grant an express consent to the processing of your data in relation to the purchase made, whose text you can consult in The area of ​​LEGAL INFORMATION.

After completing the purchase process, you will become a customer of SIREM WILD (the “Customer”). SIREM WILD will send an email confirmation of the purchase made to the email address provided at the time of registering as a Registered User. Said email will include a detail of the products / s purchased, the total price of them, the shipping costs and the expected date of delivery (depending on the place of destination, availability of products purchased and logistics of Distribution companies). Further details of the delivery process can be found in section 7 below.

If, after a reasonable period of time, you have not received the confirmation email, it is important that you re-enter your user account to verify that your order has been processed correctly. If you have any problems, please contact SIREM WILD by sending an e-mail to info@siremwild.com.

Subject to technical problems, products that are displayed as available on the Website (and therefore can be incorporated into the “Shopping Cart”), are ready for immediate shipment from the SIREM WILD warehouse. In case of any incident with the delivery of a particular product (s), SIREM WILD will contact the Customer as soon as possible to inform him / her of the date of effective availability of the selected product (s) Alternative solutions, if this is possible.

In the event that the actual availability of certain product (s) or the alternative solutions provided by SIREM WILD is not accepted by the Customer, SIREM WILD will proceed to reimburse the Customer for the amounts he would have received for such product (s) The rest of the order, if any, normally.

The promotions, special offers or discounts that SIREM WILD may establish and carry out on the Website shall be valid until the date stated therein or until stocks are exhausted.

6. PAYMENT METHOD

All orders can be paid by debit and credit card (VISA, VISA ELECTRON, 4B and MASTERCARD), which implies an automatic charge, and also through the pay-pal system.

SIREM WILD does not store the data of the electronic means of payment (credit card, debit or pay-pal system). When you provide this information, you will be doing so through a Secure Socket Layer (SSL) encryption system and a secure connection between the Website and the electronic payment service provider.

SIREM WILD reserves the right to verify the personal data supplied by the Customer and to take the measures it deems appropriate (by way of example and not limited to, the suspension of the order , Canceling the same, notify the competent authorities of the situation, among others) in case there is any indication or suspicion that any order has been made that is fraudulent or that takes place supplanting the identity of another person.

In the event that the Customer needs an invoice for his purchase, he can request it by sending an e-mail to info@siremwild.com indicating his fiscal information. SIREM WILD will process your request in the shortest possible time and send the invoice by e-mail to the address provided in the registration data or expressly indicated by the Client.

7. DELIVERY OF THE PRODUCT / S OBJECT OF THE ORDER

SIREM WILD undertakes to send the products purchased by the Customer to the address provided by the Customer in the purchase process, provided that such address corresponds to one of the countries that are part of the Territory in accordance with the provisions of section 2 above.

It is very important that, at the time of purchase, you indicate the full details of the destination address of your shipment. It is mandatory that you provide, at the time of the purchase process that the Website indicates, a contact telephone, to ensure a correct delivery of the products to the Customer. Postings are not accepted at PO Boxes.

The delivery of the product / s object of the order is made through agreements that SIREM WILD maintains with leading transport companies in the sector and with the highest quality standards in the provision of its services.

The delivery times indicated below are merely indicative and SIREM WILD will not be liable in case of exceeding the initially estimated deadlines, although it undertakes to use all means available to them to respect and comply with them as far as possible. the possible.

For delivery of orders within the territory of Spain, the approximate delivery time is between twenty-four (24) and forty-eight (48) working hours starting at 2:00 pm on the same day of purchase, in case The order is made on a working day and before 2:00 p.m., or from 2:00 p.m. on the next working day, in case the order is made after 2:00 p.m. on a working day or On a non-working day.

For delivery of orders to the rest of territories included in the Territory, the approximate delivery time is between two (2) and five (5) working days starting at 2:00 pm (Spanish time) on the same day of purchase , If the order is made on a working day and before 2:00 p.m. (Spanish time) or from 2:00 p.m. (Spanish time) on the next working day, in case the order is made after 14:00 a.m. on a working day or on a non-working day.

The holidays applicable for the computations of the deadlines will be those corresponding to the city of Madrid and Barcelona, ​​Spain. For the purposes of delivery, it is also important for the Customer to note that no order will be delivered on holidays at the place of destination.

SIREM WILD will provide you with tools to be able to track your order at any time, from the confirmation of the purchase to delivery, either from the “My Account” area or by linking to the company’s website. Transport included in the confirmation email, depending on the characteristics of the shipment.

In the event of incidents occurring with the shipment of the products, the transport company in charge of the shipment will make the necessary arrangements to finalize it, being able to contact you by phone or by email to verify the shipping address, contact person, to agree the delivery conditions Or solve any other problem.

8. RETURN OF PRODUCTS

8.1. Defective Products

The main interest of SIREM WILD is to achieve the highest level of customer satisfaction. In this sense, all its products meet the highest levels of quality and are reviewed before proceeding to ship to Customers.

However, if once received the order, there are errors in the product, size or color, you should send an email to info@siremwild.com. SIREM WILD will respond to this email as soon as possible with details on how to proceed in response to the circumstances.

In case of errors in shipping (size, color or product not requested by the Customer): SIREM WILD will proceed to ship the product in the size or color that the Customer would have requested in its initial order, without the Customer being charged Shipping and transportation costs of the second shipment and reimbursing the Customer in addition for the shipping costs incurred in order to return the SIREM WILD product (s) to make the change as long as it is properly credited.

8.2. Returns

Return time

The return period is 15 working days starting from the day of delivery of the order.

The product must be unused and in perfect condition. Including accessories, documentation and original packaging.

Once the goods have been received in our warehouses, and after checking the status of the warehouse, we will proceed to the refund of the amount according to the modality of payment made by the customer. This process can take between 7 and 10 days once the order arrives at the warehouse.

Procedure

To return a product of your order you only need to insert it / s inside the plastic bag included in the package, sticking the return adhesive on the outside of it.

You just need to request the collection of the package on the phone of SEUR or delivering your package on a SEUR Access Point. The return adhesive contains all the information you need. Go to www.seur.com to find the nearest phone or Access Point.

Return costs

Returns are free in Spain, Europe. In the USA the returns have a cost of 25 $, this cost will be deducted from the amount of the order.

In the event of a right of withdrawal due to exercise of the right of withdrawal (change of opinion on the purchase, provided that it is admissible): SIREM WILD will refund the amount of the returned product (s), through the same payment method That the purchase was made by the Customer, discounting only the shipping costs of the order initially paid and without the return of the shipping costs incurred by the Customer in order to return the SIREM WILD product (s).

In no case will SIREM WILD accept any change or return of any product that is sent by the Customer to the postage due.

In case the product (s) returned in accordance with the circumstances described in this section do not meet the requirements for its return or change, SIREM WILD will communicate it to the Customer, indicating the alternatives available to it in relation to it The circumstances of the specific case (eg, but not limited to, return of the product (s) paid, replacement of the product (s) with additional cost, repair of the product , among others).

9. WARRANTY OF THE ITEMS ACQUIRED

In accordance with the applicable regulations, SIREM WILD will respond for manufacturing defects for a period of two years from the delivery of the product in question, provided that the Customer informs SIREM WILD of such lack of conformity within two (2) months since you became aware of it.

The Customer must send an email to info@siremwild.com notifying the incident regarding the manufacturing defect in question. SIREM WILD will respond to this email as soon as possible with details on how to proceed in response to the circumstances.

The Customer shall credit the defect and remit the defective product, if possible, in its original packaging. The return must be made to the address below, within a period of seven (7) business days from our confirmation by email to your request:

C / Francesc Layret, 75, 3rd 6th
08100 Mollet del Vallès
(Barcelona)
SPAIN

Once the product has been received and its condition verified by SIREM WILD, if it is in fact defective in its manufacture, SIREM WILD will replace the defective product with a defective product or, if necessary, repair the damaged product. In the event that repair or replacement is not possible because the defective product is no longer sold or the product is exhausted, SIREM WILD will offer to the Customer other similar products that may replace the defective product. In addition, SIREM WILD will reimburse the shipping costs incurred by the Customer to remit to SIREM WILD the defective product, if applicable.

In the event that the product (s) returned in accordance with the circumstances described in this section do not have manufacturing defects covered by the legal guarantee, SIREM WILD will communicate it to the Customer, indicating the alternatives available to him in relation to it Attention to the circumstances of the specific case (eg, but not limited to, return of the product (s) paid in the condition they are in, replacement of the product (s) with additional cost, repair Of the products / costs of the Customer, among others).

10. CUSTOMER CARE

For any type of doubt, query or suggestion, you can send an email to info@siremwild.com or a communication by mail to:

C/ Francesc Layret, 75, 3º 6ª
08100 Mollet del Vallès
(Barcelona)
España

11. APPLICABLE LEGISLATION

These Terms and Conditions will be governed by Spanish law, without prejudice to mandatory rules that are applicable in each country of the Territory. In the event of a conflict that can not be settled amicably between SIREM WILD and the Client, the competent courts shall be those of the city of Madrid, safe from those that establish mandatory rules that result from application.

SIREM WILD guarantees the protection of all personal data provided through its website https://siremwild.com/ (hereinafter, the “Website”) in compliance with the provisions of Organic Law 15/1999 , Dated 13 December, on the Protection of Personal Data, in Royal Decree 1270/2007, of 21 December and other applicable regulations.

A) Those Users who provide their personal data to register as a User on the Website must take into account the following:

All personal data provided to SIREM WILD through the Website to proceed to its registration as a User will be processed by it in accordance with legal requirements and will be incorporated in an automated file created and maintained under the responsibility of SIREM WILD duly registered in The Spanish Agency for Data Protection. You can consult the complete identification data of SIREM WILD in the section of LEGAL INFORMATION.

Please note that Users who access certain specific services of the Website, in particular those related to newsletter and formalization of purchase of products, will be required their consent for their personal data to be integrated into files other than the above , Providing information different from that required in the registration process.

The data requested during the registration process are collected for the purposes of: (i) allowing the correct identification of the User, (ii) making it possible to access restricted areas of the Website and facilitating the provision of the services offered (without prejudice to Indicated in the previous section), (iii) to carry out historical statistical and comparative studies and (iv) to make possible its contact with SIREM WILD (including incident communication).
In addition, and if the User expressly consents, the data collected will also be used to carry out promotional and advertising activities of the products and services of SIREM WILD or third-party collaborators of the Website, by any means, especially the sending of emails (these Promotional messages will carry the identification “advertising” and in them the User may express their desire not to receive them in the future). Promotional and advertising activities may include information on products or services related to other companies in the sectors of decoration, textiles, fashion, clothing and home accessories, cosmetics, leather goods and jewelry as well as information on contests, sweepstakes and promotions Relating to those goods and services.
SIREM WILD will fulfill, in relation to the collection and processing of personal data, with the necessary levels of security appropriate to the data provided by the User, for which SIREM WILD has installed all means and technical measures to our Scope to prevent loss, unauthorized access or manipulation thereof, in accordance with the provisions of the Security Measures Regulation of automated files containing personal data, approved by Royal Decree 1720/2007, of 21 of December. However, the User must be aware that Internet security measures are not impregnable.
The User may, at any moment, exercise the rights of access, rectification, cancellation and opposition on his personal data as well as the revocation of the consent for any of the aforementioned purposes, sending an email to the address info@siremwild.com And clearly stating your contact details and the requested action, which must be accompanied by a photocopy of your DNI / NIF Or document proving your identity.
The User authorizes the automated processing of the personal data supplied in the indicated terms if you press the “SEND” button that is located after the form of collection of data. In this form will be identified with an asterisk the data that result of obligatory fulfillment.

B) Those Registered Users who provide their personal data to complete a process to purchase SIREM WILD products through the Website, should take into account the following:

Your data will be incorporated into an automated file, owned by SIREM WILD. For the sole purpose of (i) managing the purchase process you have requested, (ii) sending you the products purchased, (iii) invoicing you and sending you the invoice for your purchase, (iv) managing the collection of products purchased by You, (v) if applicable, manage changes and returns and (iv) conduct statistical studies regarding the purchasing preferences of SIREM WILD Users.

You may exercise your rights of access, rectification, cancellation and opposition to your personal data as well as the revocation of consent for any of the purposes indicated above, by sending an email to the address contacto@ecoalf.com, indicating the action requested, To which must accompany a photocopy of your DNI / NIF Or document proving your identity.

Without prejudice to this consent, please note that as Registered User, the terms of this Privacy Policy contained in section A) above will also apply to you.

C) Those Users who provide their personal data because they wish to receive the Newsletter of SIREM WILD, possibility allowed on the Website, should take into account the following:

By providing your e-mail, you agree to receive the periodic sending of newsletters, newsletters and news alerts, with advertising information and news regarding content hosted on the Website linked to the products, offers contests, sweepstakes and promotions By SIREM WILD.

You also consent to the incorporation and treatment of your e-mail address in a file owned by SIREM WILD, with the sole purpose of being able to carry out this information service.

You may, at any time, exercise your rights of opposition, access, rectification and cancellation by sending an email to the address info@siremwild.com, indicating the action requested, which must be accompanied by a photocopy of your D.N.I./N.I.F. Or document proving your identity.

Pregúntanos

Si tienes cualquier duda con respecto a este apartado, puedes preguntarnos sin ningún compromiso: